Legal
Sist oppdatert: March 2026
Versjon 1.0Welcome to gleam. Please read these terms carefully before using our platform.
1.1. gleam. (“gleam”, “we”, “us”, “our”) operates a peer-to-peer marketplace and digital wallet platform accessible at gleam.no (the “Platform”). The Platform enables private individuals to store, track, and sell unused gift cards, vouchers, and store credit to other private individuals.
1.2. gleam is operated from Norway. These Terms of Service (“Terms”) govern your access to and use of the Platform.
1.3. By creating an account or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and any additional guidelines referenced herein.
1.4. If you do not agree to these Terms, you must not use the Platform.
2.1. gleam is a marketplace facilitator only. We provide the technology platform that connects sellers and buyers of gift cards, vouchers, and store credit. We are not a party to any transaction between buyers and sellers.
2.2. gleam does not purchase, own, issue, or redeem gift cards. We do not hold inventory. We do not guarantee the validity, balance, or usability of any item listed on the Platform.
2.3. gleam does not provide financial services, payment services, or e-money services. All payment processing is handled by Stripe, Inc. (“Stripe”) under Stripe’s own licences and regulatory authorisations. gleam does not hold, control, or have access to user funds at any point during a transaction.
2.4. gleam acts as an intermediary to facilitate communication between buyers and sellers. The contractual relationship for any purchase is between the buyer and the seller directly.
3.1. You must be at least 18 years old to use the Platform.
3.2. By registering, you confirm that:
3.3. Each person may only maintain one account. We reserve the right to suspend or terminate duplicate accounts.
3.4. You are responsible for all activity that occurs under your account.
4.1. As a seller, you may list gift cards, vouchers, and store credit for sale on the Platform. By listing an item, you represent and warrant that:
4.2. Sellers are private individuals. The Platform is not intended for commercial-scale reselling. We reserve the right to limit the number of items a user may list within a given period, and to suspend accounts that exhibit patterns consistent with commercial activity. Users who regularly sell gift cards in volume may be reclassified and subject to additional requirements.
4.3. You set your own asking price. gleam does not set, recommend, or influence pricing.
4.4. By listing an item, you agree to sell it at the listed price to any buyer who completes a purchase through the Platform.
4.5. gleam is not responsible for verifying the balance or validity of listed items. Verification tools provided on the Platform are offered on a best-effort basis and do not constitute a guarantee.
5.1. As a buyer, you may purchase items listed on the Platform. By making a purchase, you acknowledge that:
5.2. All purchases are protected by our escrow system (see Section 6). This is your primary protection as a buyer.
5.3. Upon purchase of a digital or QR-code item, the card details will be revealed to you. For physical items, you must arrange collection with the seller.
5.4. You must verify the item promptly after receiving the details. If the item does not work as described, you must report the issue within the escrow protection window.
6.1. All payments are processed by Stripe. By using the Platform, you agree to Stripe’s Terms of Service and Privacy Policy. gleam does not store your payment card details.
6.2. When a buyer makes a purchase, the payment is held in escrow by Stripe (via manual capture of the payment intent). The funds are not transferred to the seller until one of the following occurs:
6.3. If the buyer reports that the item does not work within the escrow window, gleam will review the dispute and may issue a refund to the buyer. The buyer may not report an issue if they have already partially or fully redeemed the card.
6.4. gleam charges a platform fee of 5% of the transaction amount, deducted from the seller’s payout. There are no fees for buyers. There are no fees for storing cards in your wallet.
6.5. Seller payouts are processed via Stripe Connect. Sellers must complete Stripe’s onboarding process, which may include identity verification, to receive payouts. gleam is not responsible for delays caused by Stripe’s verification requirements.
6.6. Payout amounts are calculated as 95% of the sale price. Payouts are typically processed within 1–2 business days after the escrow is released, subject to Stripe’s processing times.
7.1. Some items are listed as “physical cards” that require in-person handover. For these items:
7.2. gleam is not responsible for the safety, logistics, or outcome of in-person meetups. Users arrange meetups at their own risk and should choose safe, public locations.
7.3. gleam is not responsible for items lost, damaged, or stolen during physical handover.
8.1. You agree not to:
8.2. We reserve the right to suspend or permanently ban accounts that violate these Terms, without prior notice and without refund of any pending balances.
9.1. The Platform, including its design, code, text, and branding, is the intellectual property of gleam and is protected by applicable copyright and trademark laws.
9.2. Retailer names, brand names, and trademarks referenced on the Platform belong to their respective owners. gleam uses these names solely for the purpose of identifying the products to which gift cards relate (nominative use). gleam does not claim any affiliation with, endorsement by, or partnership with any retailer or brand unless expressly stated.
9.3. Users may not reproduce, distribute, or create derivative works based on gleam’s content without our prior written consent.
10.1. Gift cards, vouchers, and store credit are originally issued by third-party retailers and businesses (“Issuers”). Each Issuer has its own terms and conditions that govern the use of their gift cards.
10.2. Some Issuers may restrict or prohibit the transfer or resale of their gift cards. It is the seller’s responsibility to verify that resale is permitted under the Issuer’s terms before listing an item on the Platform.
10.3. gleam has no contractual relationship with any Issuer. gleam does not guarantee that Issuers will honour gift cards purchased through the Platform. If an Issuer refuses to accept a gift card that was validly purchased through gleam, this is a matter between the buyer and the Issuer, or the buyer and the seller.
10.4. gleam is not responsible for gift cards that are deactivated, cancelled, or rendered invalid by the Issuer after a transaction has been completed on the Platform.
11.1. To the maximum extent permitted by applicable law, gleam’s total liability to you for any claim arising out of or relating to these Terms or your use of the Platform is limited to the amount of fees you have paid to gleam in the twelve (12) months preceding the claim.
11.2. gleam is not liable for:
11.3. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
12.1. If a dispute arises between a buyer and a seller, we encourage both parties to first attempt to resolve it directly.
12.2. If direct resolution fails, either party may contact gleam at support@gleam.no. gleam may, at its sole discretion, review the dispute and take action including issuing refunds, reversing transactions, or suspending accounts. gleam’s decision in such matters is final.
12.3. gleam is under no obligation to mediate disputes between users but may do so as a courtesy.
13.1. We collect, process, and store personal data in accordance with our Privacy Policy, available at gleam.no/privacy.
13.2. We comply with the General Data Protection Regulation (GDPR) and applicable Norwegian and UK data protection legislation.
13.3. By using the Platform, you consent to the collection and use of your data as described in our Privacy Policy.
14.1. You may delete your account at any time by contacting us at support@gleam.no. Upon deletion:
14.2. We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms. In the event of termination for cause:
15.1. We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect.
15.2. Your continued use of the Platform after the updated Terms take effect constitutes your acceptance of the changes.
15.3. If you do not agree to the updated Terms, you must stop using the Platform and delete your account.
16.1. These Terms are governed by and construed in accordance with the laws of Norway.
16.2. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Norway, with Stavanger District Court (Stavanger tingrett) as the agreed venue.
16.3. For users resident in the UK, nothing in this section prevents you from bringing proceedings in the courts of your country of residence if you are entitled to do so under mandatory consumer protection legislation.
For questions about these Terms: